Refund policy

At Hidden Hollow Co., every mystery box is carefully curated and packed by hand. Because each box contains surprise items, all mystery box sales are final.

Returns

We do not accept returns or exchanges on mystery boxes or personalized/customized items.

Damaged or Incorrect Items

If your order arrives damaged or you receive the wrong item, please contact us within 7 days of delivery. Include your order number and clear photos of the item(s) and packaging. We'll work with you to make it right.

Lost or Stolen Packages

Once your package has been accepted by the shipping carrier, Hidden Hollow Co. is not responsible for lost, stolen, or delayed packages. However, we're happy to help you file a claim with the carrier if needed.

Order Cancellations

Orders may be canceled only if they have not yet been packed or shipped. Once processing has begun, cancellations cannot be guaranteed.

Questions

If you have any questions about your order, please contact us. We're always happy to help and want you to have the best possible experience with Hidden Hollow Co.